Dedicated, 24/7 Support

Our Operational Service Center (OSC) is there to give you total peace of mind.

 Give us a call or click on one of the boxes below to open a support ticket:

(866) 748-4467 ext. 2

Frequently Asked Questions

Where do I find pricing information?

Contact us explaining your needs and we will work with you. With us you only pay per use.

What size TV stations or cable companies are your hosted services most suitable for?

Our hosted services are affordable for any business size. Whether you own/operate one single TV station or a large Cable MSO you will only pay per use at a predictable cost.

Why are you so much more affordable?

We leverage cloud technology and years of experience and development.

What cloud infrastructure do you use and how secure is it?

We use Amazon Web Services which is one of the most secure hosted cloud environments available today.

What is the minimum time between delivery and to air?

Same day, even same hour.

How does the service integrate with my Traffic & Billing system?

We use CCMS standard that can be ingested by major Traffic & Billing systems.

How are media and schedules delivered to the appliance?

Via the Internet. Also, our Pitchblue appliance uses satellite for content delivery.

How secure is the appliance if it is connected to the internet?

It is invisible to any devices that may want to connect to it. The appliance is only connecting into our hosted service.

What happens if there is a problem with my appliance?

Give us a call at +1 866 748 4467 ext. 2. If a replacement appliance is needed, we typically ship you an appliance overnight.

How quickly can the equipment be installed?

Our equipment is fast and easy to install and configure.

Do I need to buy equipment?

No, our industry-leading hardware comes as part of the service.

What if an emergency with the service happens in middle of the night?

Give us a call at +1 866 748 4467 ext. 2, our customer service is open 24/7.

What are the benefits of a managed solution versus owning my own equipment?

Some of the main benefits include: no capital expenditure, no maintenance, we take care of the upgrades, if it breaks we ship a new appliance to you overnight.

How do you manage my service remotely?

The appliances are always connected to our hosted service.

Do I need to have dedicated staff to operate the appliance?

No.

Where do I find support options?

Give us a call or send us an email – info@onevigor.tv.